Legal & Policies

Afonso Lardosa

— Legal & Policies

Last updated: [1/11/2025]

Welcome to Afonso Lardosa, my online space where I share and sell my original artworks, drawings, paintings, and prints.
Below you’ll find my Shipping Policy, Returns & Refunds Policy, Terms & Conditions, and Privacy Policy.
Please read them carefully before purchasing.

1. Shipping Policy

Processing time

  • Original artworks: 2 – 5 business days to prepare, package, and insure.

  • Prints (made to order): 3 – 5 business days before dispatch.

  • Digital downloads: available instantly after purchase via email.

Shipping zones & estimates

  • Portugal (mainland): 2 – 4 business days (CTT Expresso / registered mail)

  • Islands (Açores & Madeira): 3 – 7 business days

  • European Union: 5 – 10 business days

  • Rest of World: 10 – 21 business days (customs may apply)

Shipping cost & insurance

Shipping fees are calculated at checkout or charged at a flat rate where indicated.
All originals are shipped registered and tracked, and insured when possible.
Buyers outside the EU are responsible for any customs or import duties.

Damaged items

If an artwork arrives damaged, please photograph the packaging and artwork within 48 hours of delivery and contact me at [your email address] so that I can assist with an insurance claim or replacement where applicable.ompetent courts of Portugal.

2. Returns & Refunds Policy

EU right of withdrawal

Customers within the EU may return physical artworks within 14 days of receiving them, provided the item is in its original condition and packaging.
Buyers are responsible for return shipping and insurance.

Non-returnable items

  • Digital downloads cannot be refunded once accessed.

  • Custom or commissioned artworks are non-returnable unless damaged in transit.

Damaged or incorrect items

If an item arrives damaged or you receive the wrong piece, please contact me within 7 days with photos. I’ll do my best to replace, repair, or refund the purchase.

3. Terms & Conditions

Introduction

These Terms govern purchases made through this website (afonsolardosa.com).
By placing an order, you agree to these Terms.

About me

I am Afonso Lardosa, a self-employed artist based in Portugal, registered as a trabalhador independente under Article 53 of the Portuguese VAT Code (CIVA).
Accordingly, my sales are exempt from VAT.

IVA – isento ao abrigo do artigo 53.º do CIVA

Products

Each artwork is individually created and described with accurate dimensions, materials, and imagery.
Colours may vary slightly due to monitor differences.

Prices

All prices are in euros (€).
Shipping is calculated at checkout unless otherwise stated.
Any import duties or customs fees are the buyer’s responsibility.

Orders & payments

Payments are securely processed via Squarespace Payments, Stripe, or PayPal.
An order is considered confirmed once payment is received in full.
I reserve the right to cancel orders in case of listing errors or unavailability.

Intellectual property

All artworks, images, and texts on this site are protected by copyright.
Reproduction, resale, or distribution without written permission is strictly prohibited.

Liability

I am not liable for indirect or consequential losses, delays due to customs, or damages caused by misuse of the artwork.

Governing law

These Terms are governed by Portuguese law, and disputes will be handled in the competent Portuguese courts.

4. Privacy Policy

Data controller

Afonso Lardosa
Email: afonsolardosa@outlook.com
Location: Porto, Portugal

Data collected

When you place an order or contact me, I collect:

  • Name, email address, billing and shipping addresses

  • Order details and payment confirmation

  • Technical data (IP, device, cookies) via Squarespace analytics

I do not store or access credit-card data — payments are handled securely by Stripe or PayPal.

Purpose of data use

Your data is used to:

  • Process and deliver your orders

  • Communicate about your purchases or inquiries

  • Fulfil tax and legal obligations

  • Improve site performance and user experience

I never sell or share personal data for marketing purposes.

Data storage & retention

Data is stored securely within Squarespace and its payment processors.
I retain order and invoicing data as required by Portuguese tax law (typically 10 years).

Your rights (GDPR)

You may request:

  • Access, correction, or deletion of your data

  • Restriction or objection to processing

  • Withdrawal of consent

  • Complaint submission to the Comissão Nacional de Proteção de Dados (CNPD)

For any request, contact me at afonsolardosa@outlook.com.

Cookies

This site uses cookies for essential functions and analytics.
You can control cookies in your browser or through the cookie banner shown on your first visit.

Third-party services

  • Squarespace – website hosting and analytics

  • Stripe / PayPal – payment processing

  • CTT / DHL / DPD – shipping and delivery

Each provider complies with EU GDPR regulations.

Updates

This Privacy Policy may be updated from time to time. The current version is always available on this page.

Contact

For questions about orders, policies, or data privacy, please contact:

Afonso Lardosa
📧 afonsolardosa@outlook.com
📍 Porto, Portugal
Isento de IVA ao abrigo do artigo 53.º do CIVA